ITIL v3 Phases
The current version follows a Service Lifecycle model. Simply put: Managing the Service from conceptualizing the Service to, being able to operate (deliver & manage day-to-day) till the end-of-life.
It consists of 5 broad logical Phases, each of them encompassing various relevant processes.
The place where the Management analyses to decide, plan and approve the Service to be created, is the Service Strategy Phase. Where the developers and Architects design the Service is the Service Design Phase. Where the developers, project teams and Transition teams transfers (or implements) the Services to Production is the Service Transition phase. Manage the Services is the Service Operations Phase. Locating and implementing improvements to all the Service aspects, is the CSI(Continual Service Improvement) Phase.
What are the Goals of the phases?
Phase 1: Service Strategy:
To transform IT service management into a strategic asset that adds real value to the IT Service Provider.
Phase 2: Service Design:
To consistently design Services, which will satisfy business objectives, based on the quality, compliance, risk and security requirements. The design must to ensure that the Services are effectively and efficiently delivered, through-out their Lifecycle.
Phase 3: Service Transition:
To manage and coordinate of processes, systems and functions required for the building, testing and deployment of a new or changed service into production in-line with the customer and stakeholder requirements.
Phase 4: Service Operation:
To co-ordinate and fulfill activities and processes required to manage the delivery and support of services for business users and customers at the agreed levels.
Phase 5: Continual Service Improvement:
To continually improve the effectiveness and efficiency of IT services, allowing them to meet business requirements through a closed loop measurement system, aligning to the changing needs of the customer and the IT Organizations.
It consists of 5 broad logical Phases, each of them encompassing various relevant processes.
The place where the Management analyses to decide, plan and approve the Service to be created, is the Service Strategy Phase. Where the developers and Architects design the Service is the Service Design Phase. Where the developers, project teams and Transition teams transfers (or implements) the Services to Production is the Service Transition phase. Manage the Services is the Service Operations Phase. Locating and implementing improvements to all the Service aspects, is the CSI(Continual Service Improvement) Phase.
What are the Goals of the phases?
Phase 1: Service Strategy:
To transform IT service management into a strategic asset that adds real value to the IT Service Provider.
Phase 2: Service Design:
To consistently design Services, which will satisfy business objectives, based on the quality, compliance, risk and security requirements. The design must to ensure that the Services are effectively and efficiently delivered, through-out their Lifecycle.
Phase 3: Service Transition:
To manage and coordinate of processes, systems and functions required for the building, testing and deployment of a new or changed service into production in-line with the customer and stakeholder requirements.
Phase 4: Service Operation:
To co-ordinate and fulfill activities and processes required to manage the delivery and support of services for business users and customers at the agreed levels.
Phase 5: Continual Service Improvement:
To continually improve the effectiveness and efficiency of IT services, allowing them to meet business requirements through a closed loop measurement system, aligning to the changing needs of the customer and the IT Organizations.
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