What to be? Quick or Correct?

The problem with several managers is that, they want to take too much time to evaluate things, before acting. In this competitive environment we may not have such luxury.

One of the Cutomers I talked to has a different way of doing things. As he explained it, as a CEO, he would quickly decide on the 10 issues in front of him. He might actually be wrong in 3 issues. Can he afford it?

His answer was an emphatic yes. He explained that, as all his were quick, he had adequate time to correct those 3 mistakes, before they were out of hand. He claimed that the net time taken was less than that, required to execute the solutions AFTER a fool proof analysis for all 10. Therefore he actually saved time and money. In essence, he meant "Be quick than accurate".

The point was emphasized by Jack Foster in "How to get Ideas?", where he demonstrated that students delivered more ideas when they were given shorter time-lines. My CIO tells us, not to wait for a 100% of things to fall in place to start the projects. They will actually do, AFTER we put things in motion. We will resolve issues on the go.

I do know some "proper" managers, who wants to make sure that every things is done slowly, steadily and correctly. I pity them.

Comments

Post a Comment

Popular posts from this blog

Continual Service Improvement 2 of 2: The Processes

Image
There are 3 processes under   Continual  Service Improvement . They are  the  Service Measurement, Service Reporting and the 7 Step Improvement Process However, there are few more aspects of CSI, which are important. viz. CSI Model and the overlapping SLM & Knowledge Management processes.   1) Service Measurement and Reporting : To coordinate the design of metrics, data collection and reporting activities from the other Points to remember:  4 main reasons to monitor and measure: To  Validate, To Direct, To Justify and To Intervene . 3 types of metrics that an organization will need to collect to support CSI activities as well other activities are Technology Metrics (Components), Service Metrics (End-To-End Service) and the Process Metrics (process KPIs etc.) Baselines are essential to be used as reference points for later comparison: Configuration baseline, Performance Baseline and Service Level Achievement Baselines are some of the e...
Read more

Service Transition 1 of 2: What do you need to know?

Points to note: Service Change is the addition, modification or removal of authorized, planned or supported service or service component and its associated documentation The Transition includes, but nit restricted to: Organizational changes. Transfer of Control of Service(s)from Customer to Service provider or vice versa. Transfer of Control of Service(s) from Vendor to Service provider  or vice versa. Operational, Strategic, Tactical and other changes, impacting the management of Services.  It is important to consider the effect of  "changes" on  People . An increased rate of success of changes and releases is first and foremost a result of good Service Transition practices. The ability to quickly adapt to new requirements is next.  
Read more

ITIL v3 Phases

The current version follows a Service Lifecycle model. Simply put: Managing the Service from conceptualizing the Service to, being able to operate (deliver & manage day-to-day) till the end-of-life. It consists of 5 broad logical Phases, each of them encompassing various relevant processes. The place where the Management analyses to decide, plan and approve the Service to be created, is the Service Strategy Phase. Where the developers and Architects design the Service is the Service Design Phase. Where the developers, project teams and Transition teams transfers (or implements) the Services to Production is the Service Transition phase. Manage the Services is the Service Operations Phase. Locating and implementing improvements to all the Service aspects, is the CSI(Continual Service Improvement) Phase. What are the Goals of the phases? Phase 1: Service Strategy : To transform IT service management into a strategic asset that adds real value to the IT Service Provider. Phase 2...
Read more